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SEASONS VIRTUAL ASSISTANCE

Efficient and Dedicated

Home: Welcome

ALL ABOUT ME

Keeping You on Track

After working in the Business Process Outsourcing industry, I decided to branch out on my own as a professional Virtual Assistant in 2020. I’m based in Cebu City, Philippines, but I have worked with clients from all over the world. No matter what you need to ensure your business succeeds, I can provide it all for you. Above all, I take away the stress so that you can focus on what really matters.

Clean Modern Desk
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KHRISCIAN JADE G YAO

Virtual Assistant | SEO | Technical Support | Customer Service

VIRTUAL ASSISTANT
FREELANCER

July 2020 - Present

  • Administrative Support.

  • Search Engine Optimization

  • Social Media Management.

  • Basic Graphic Design. [removed][removed]

PRODUCT SUPPORT AGENT
REALPAGE INC.

CkickPay and RealPage Vendor Credentialing

August 2019 - Present

  • Managing payment profiles of residents, including adding/editing payment options and resetting passwords.

  • Submitting one-time payments and setting up automatic payments.

  • Assisting Vendors to be compliant with Property Management companies’ requirements regarding insurance policies and other legal documents.

SUBJECT MATTER EXPERT

SYKES ASIA INC

June 2025 - April 2026

  • Tasked with training and leading the Pixel Tech SMEs in regards to client processes, procedures, and policies.

  • Training agents and officers on new products,policies, and procedures, including refresher training.

  • Collecting case samples for unusual issues, and gathering data regarding possible emerging issues and challenges with policies and procedures.

  • Attending weekly sync(meeting) to discuss possible emerging issues. We discuss needed data to be collated for future samples, to be sent to engineering for verification and a possible fix.

  • Attending weekly sync with Support Experts and SMEs from other vendors to discuss process, policies, and procedures improvement.

  • Approving or denying escalated exception requests from other SMEs. Approving when a case needs to be further escalated to Support Experts

  • Handling executive and social media escalations as an ad hoc task endorsed by SEs.

  • Working closely with SMEs from other LOBs regarding process, policies, and procedures improvement.

  • Helping the partner team lead with coaching the agents, especially for negative surveys. Entertaining consults from agents and other officers.

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